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Cross-Training Matrix

One person out shouldn't wreck your week.

Heroes are great until they're gone.

Why It Happens

Skills live in heads, not systems. "Watch Joe" isn't training.

The Fix

Map every operation; single names = risk. R1 = Shadow, R2 = Runner, R3 = Trainer. Start with bottlenecks. Make training visible. Reward trainers. Update monthly.

Try This Tomorrow

Ask each lead: "Who's your backup?" Hesitation = next training target.

Example

A weld lead left; because of the matrix, no jobs slipped and deliveries stayed 100%.

Builder's Truth

Cross-training isn't HR paperwork — it's throughput insurance.

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